ABOUT THE WORKSHOP

If you are a professional Administrator in business, government, service industries, education, or any sector of industry, you should consider this specially designed Administrative program. This workshop is designed to help you:

• Do your job better
• Gain additional knowledge and understanding about your current role
• Apply your new skills at work
• Maximize your personal development and equip you for promotion
• Progress to roles supervising and training others
• By choosing to follow this workshop, you are showing your potential to look at your own performance, find the best way to work with your colleagues and take responsibility for improving performance in the workplace around you.

TARGET PARTICIPANTS

Administrators, office managers, personal assistants, Technical Assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

WORKSHOP OBJECTIVES

On completion of this workshop, you will be able to:

• Describe an organization in terms of its purpose, objectives, structure, culture and systems
• Understand the concept of workflow and of efficiency and effectiveness in relation to administrative performance
• Explain the purpose of jobs and the importance of motivation and satisfaction in relation to administrative roles
• Identify the causes of change in an office environment and propose techniques for minimizing employee resistance and stress
• Understand the importance of teams in the workplace and the factors involved in successful team working.
•  Have an in-depth introduction to the field of Management and serve as a benchmark in quality administrative  procedures
• Define and understand the role of productivity and effectiveness in the success of the 21st century administrator.
• Develop self-leadership capabilities which will enable professional advancement.
• Enhance their thinking skills to facilitate turning problems into opportunities.
• Build excellent relationships with people at all levels.
• Organize and plan for the best performance and utilization of their time at the office.