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Office Administration Course For Secretaries

Course Category: ADMINISTRATION AND SECRETARIAL COURSE

Course Fee: $4,500

COURSE OBJECTIVES

In attending this seminar, Delegates will be able to:

    • Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
    • Practice the techniques and skills demonstrated on the event
    • Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator led discussions
    • Build an approach that suits their own individual style and workplace
    • Work under pressure to achieve objectives

TARGET PARTICIPANTS:

All office personnel would find this workshop highly beneficial, including administrators, PA's and secretaries. Delegates that are new to or contemplating a Supervisory position within their function.

COURSE CONTENT

The Office Manager / Secretary/Executive Assistant role: an Overview

    • ·         Identifying common issues and challenges
    • ·         Setting Personal objectives
    • ·         What makes you indispensable?
    • ·         Proactive versus passive Support

Setting and Meeting Objectives

    • ·         Planning skills
    • ·         Project management approaches for support staff
    • ·         Managing time
    • ·         Strategies for managing change
    • ·         Identifying and dealing with Pressure Points
    • ·         Implementing Action Plans

Resource and Team Management

    • ·         Allocating human resource to tasks and projects
    • ·         Monitoring performance team and self
    • ·         Team Appraisals and Reviews
    • ·         Embedding a new team member effectively
    • ·         Managing team issues
    • ·         Coaching techniques
    • ·         Disciplinary issues
    • ·         Prioritization approaches and techniques

Communications

    • ·         Improving communications within an existing team
    • ·         Oral and listening skills
    • ·         Reporting to Management
    • ·         Negotiation skills and techniques
    • ·         Managing difficult people

The Working Day

    • ·         Practicing a typical day‚ simulated scenario incorporating issues and techniques from the week
    • ·         Identifying an approach and style that suits you as an individual
    • ·         Reporting to Management presentation and negotiation techniques
    • ·         Personal Action Plan

Filing System

    • ·         Needs of filing systems.
    • ·         Manual filing systems.
    • ·         Computerized filing systems.
    • ·         Access database: An introduction

Dates:

11 Mar - 15 Mar, 2019 | 10 Jun - 14 Jun, 2019 | 02 Sep - 06 Sep, 2019 | 04 Nov - 08 Nov, 2019

Venues:

USA | London | Dubai | South Africa | Ghana