Office Management:Best Practices,Technologies And Productivity
Course Category: ADMINISTRATION AND SECRETARIAL COURSE
Course Fee: $4,500
About the Course:
The course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.
As can be seen from the course outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.
Course Objectives
By attending this course, Delegates will be able to:
- Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
- Practice the techniques and skills demonstrated on the event
- Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator led discussions
- Build an approach that suits their own individual style and workplace
Designed For:
Delegates attending this event will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Professional or Administration team leader / supervisor.
The course is targeted at:
- Supervisors of clerical and administrative staff
COURSE CONTENT
Day 1:
- Fostering a Professional Attitude; Producing Results from Various Activities; Use of Technology to Get Things Done
- Basic Modern Office Etiquette; What Not to Do in your Cubicle; Telephone and Email Etiquette, Skills, and Courtesy
- Records Management (Filing and Documenting Soft and Hard Copies)
- Indexing, Archiving, and Retrieving Data and Documents; Handling Office Finances and Petty Cash
Day 2: Creating a Motivating and Productive Office Environment
- Understanding Office Design as Part of Enhancing Productivity; Feng Shui Office Design: The Art of Working (Tips and Basic Steps)
- Communicating with Employees for Better Results; Dealing and Communicating with Different Cultures at Work
- Preparing Powerful Short Presentations; Advanced Business Writing (Reports, , Faxes, Letters, Memos, Emails, etc.)
Day 3:
- Dealing with a Difficult Boss; Building Rapport with your Manager, Colleagues and Clients
- Adapting to Different Working Styles; Navigating through People Problems and Problem People
- Enhancing your Presentation/Self-Selling Skill;Applying the Principles of Emotional Intelligence
- Best Practices for Delivering Positive Feedback
Day 4:
- Setting Challenging Performance Goals with manager;Putting Key Indicators to Work
- Utilizing Planning office work/Forward Thinking; Personal Action-Planning
- Developing a Filing/Document Management System; Acquiring Stamina and Resistance to Stress
- What is Attitude? Uses of Attitude; Perceptions, Beliefs and their Effect on Attitude
- Going Beyond a Positive Attitude
- Making Things Happen: The “Can-Do” Attitude
- Using your Attitude for Professional Excellence
Day 5:
- Six Steps to Great office work Management
- Preparing for Meetings and Conferences ; Preparing Meeting Agendas and Minutes
- The Effective Use of MS Outlook to Manage your Time , your manager time and Respect Other People’s Agendas
- Meeting Planning (Template); The Use of Smart Phones to Stay Connected and Liaise with Others
- Synchronizing your Smart Phone with your Computer for Updates
Dates:
04 Mar - 08 Mar, 2019 | 10 Jun - 14 Jun, 2019 | 05 Aug - 09 Aug, 2019 | 04 Nov - 08 Nov, 2019
Venues:
USA | London | Dubai | South Africa | Ghana
